Terms and Conditions

All orders placed on this website are accepted by Sterling Sensors UK Limited subject to the terms and conditions outlined on this webpage and in the companies full terms and conditions. No other terms will apply to the supply of goods and services by Sterling Sensors UK Ltd unless previously agreed in writing by a company director.

Contract of sale

When you place an order, you are making an offer to buy goods or services from Sterling Sensors UK Limited. You will receive acknowledgement of your order, however this is not acceptance of your order. Your order will only be accepted upon the despatch of the goods or services, at which point you will receive confirmation. Until you receive this confirmation Sterling Sensors UK Ltd reserve the right to decline the supply of goods or services. We will endeavour to prevent this from happening and aim to deliver all products to a satisfactory standard within the timescales required.

Website Information

We try to specify accurate descriptions and dimensions for each product listed on the Sterling Sensors UK Limited website, however it is accepted that all descriptions and dimensions communicated to the customer are approximate and that it does not form any sort of contract between Sterling Sensors UK Limited and the customer. Sterling Sensors UK Limited will not be held liable for any errors or omissions on it’s website and reserve the right to refuse the supply of goods or services where errors or omissions have been made.

Pricing

Sterling Sensors UK Ltd are a business-to-business supplier, therefore all prices displayed on this website exclude VAT and delivery. VAT will be charged at the rate applicable at the date of despatch. The customer is informed that prices on the Sterling Sensors UK Ltd website are subject to change without prior notice at any time.

Discount

Payment

We accept secure payments both on this website and by telephone via WorldPay who are a globally recognised payment service provider.

Credit/Debit Card - Sterling Sensors UK Ltd accept payment from many major credit/debit card providers including MasterCard, Visa, Visa Electron, Maestro and American Express.

Pro-forma Invoice - You can request to pay on pro-forma terms. You will receive an invoice upfront which will be paid within 30 days and your goods will be despatched upon receipt of full payment.

30-day Account - Sterling Sensors UK Limited will be pleased to open a net 30 day credit account subject to the acceptance of a satisfactory credit application and/or trade reference. Until a credit account has been established Sterling Sensors UK Ltd will accept payment by credit/debit card or on pro-forma terms.

Ordering

Sterling Sensors UK Limited reserve the right to refuse the supply of goods or services to any company or person whether payment has been taken or not. If trade is declined the customer will be given notification of non-acceptance by Email or telephone and any payment made will be refunded.

Sterling Sensors UK Limited will accept orders by telephone, web, fax or Email. When ordering stock products the customer must specify the part number, up-to-date price and delivery option. If orders cannot be fulfilled completely from stock, the balance will be placed on back order and fulfilled when the balance of the stock has been manufactured at the discretion of the customer.

Delivery

We aim to deliver within the timescales required by the customer, however delivery times and dates quoted on this website or by Email are approximate and Sterling Sensors UK Ltd will not be held responsible for the consequences of any delays in delivery. Goods will be delivered to the customers business address, unless otherwise agreed in writing.

Delivery options and the price for each service is available on the Delivery page of this website. Delivery prices exclude VAT and apply per order regardless of the number of products ordered. Delivery options are also set out clearly in the checkout section of this website.

We deliver to any UK mainland postcode at the standard UK rates outlined on our delivery page this excludes the Scottish Highlands, Scottish Islands, Channel Islands, the Isle of Man, Northern Ireland and the Republic of Ireland.

Delivery costs may be considerably higher to these destinations.

For deliveries to Europe and the rest of the world please contact sales for a price.

We aim to despatch all in-stock items the same working day on orders placed before 15:00 GMT. For orders received outside these hours, including weekends and bank holidays we aim to despatch the next working day.

By selecting your preferred delivery option you agree that proof of delivery supplied by that delivery company is sufficient evidence of your goods being received.

Risk and Delivery Complications

Risk of loss or damage is passed to the customer upon delivery.

The customer should inspect the goods as soon as is possible upon delivery and inform Sterling Sensors UK Ltd within 7 days If any products appear damaged upon reasonable examination, if there is a shortfall in the quantities delivered or if the products delivered are not in accordance with the order. In any of these cases Sterling Sensors shall, at Sterling Sensors UK Ltd discretion, replace the products or refund the price of the damaged or incorrectly delivered goods.

Any non-delivery of parcels should be reported within 10 days of the scheduled delivery, in this case Sterling Sensors UK Ltd will deliver any undelivered products or refund the price of the goods.

If the customer fails to give notice within the periods outlined above the products will be presumed to be in accordance with the order, free from defects and the customer will have been deemed to have accepted the products accordingly.

Ownership

Ownership of all products supplied shall not pass to the customer until full payment for the goods and any other amounts owed to Sterling Sensors UK Ltd have been paid. If a customer is late paying any amount to Sterling Sensors UK Ltd, then Sterling Sensors UK Ltd will be entitled to the immediate return of any products where ownership has not been passed to the customer.

Guarantee

All products are guaranteed to function correctly without fault upon delivery. Any products considered to be faulty by Sterling Sensors UK Ltd upon reasonable inspection will be replaced hastily at the cost of Sterling Sensors UK Ltd.

Unless otherwise agreed or stated by Sterling Sensors UK Ltd the lifespan of our products cannot be guaranteed, however Sterling Sensors UK Ltd may replace defective products at the discretion of Sterling Sensors UK Ltd, this does not apply to defects that occur as a result of improper use.

Cancellation and Returns

The customer may not cancel orders once accepted by Sterling Sensors UK Ltd. However, Sterling Sensors UK Ltd, at it's discretion may allow an order to be cancelled subject to Sterling Sensors UK Ltd recovering any cost incurred in the event of cancellation.

Faulty products or goods that have been delivered incorrectly may be returned, but the following procedure must be followed.

• The customer must contact Sterling Sensors UK Ltd prior to any return to obtain authorisation and a returns reference
• Goods must be returned within 10 days of the date of delivery
• Products must be returned in their original condition and packaging
• The Customer is responsible for returning Goods to the Company and for providing proof of delivery of such return.
• The customer must quote their order number, Sterling Sensors UK Ltd document number and the  returns reference within the returned goods.
• Goods must be returned to:

Customer Returns

Sterling Sensors UK Limited

Fitmec Works

Hawksley Street

Oldham

OL8 4PQ

Goods manufactured, customised or configured to a customers specific requirements may not be returned unless they are faulty.

Liability

Sterling Sensors UK Limited will not be held liable for damage, losses (whether direct, indirect or consequential), expenses, liabilities, injuries, loss of profits, business or economic loss, depletion of goodwill, costs  (including legal costs), claims, demands, proceedings, judgments or otherwise resulting from the failure to give advice or information or the giving of incorrect advice or information  whether or not due to its negligence or that of its employees, agents or sub-contractors.

Sterling Sensors UK Limited shall not be liable for economic loss, punitive damages, loss of revenue, loss of profits or expected future business, damage to reputation or goodwill, loss of any order or contract or any consequential or indirect loss or damage, all may result from, or be connected with: (i) any express or implied terms of the contract between Sterling Sensors UK Ltd and the customer or of any order accepted by Sterling Sensors UK Ltd; (ii) any duty of any kind imposed on Sterling Sensors UK Ltd by law arising out of or in relation to the contract between Sterling Sensors UK Ltd and the customer or order; (iii) any defect in the products or services; (iv) intellectual property rights infringement; or (v) any other loss whatsoever arising out of these terms and conditions of sale.

For additional information please refer to our company Terms and Conditions